Silent Line


Thanks to the Silent Line, people with a hearing impairment can arrange everything they need at the municipal authorities with dignity.

What’s the aim of the project?

The project aims to provide a dignified way for citizens with hearing impairments to deal with public offices

What’s the result of the project?

The Public Property Authority of the City of Pilsen is launching a new service which will secure unimpeded communication between city offices and people with a hearing impairment.

Client windows of individual office buildings have been equipped with tablets with online interpreters, allowing the staff and hearing-impaired citizens to communicate easily.

Making an appointment at the office with the help of the online interpreter is very simple. An e-mail contact of the responsible employee will be published on the websites of the individual workplaces.
All you have to do is send him/her a message requesting an appointment, the official will check the availability of online interpreting for the given day and hour and send a confirmation of the date,
or agree on another date with the client. The communication at the counter itself is then realized through a tablet and a video call with an online interpreter.

Online interpreting is provided within the Silent Lines project, an online communication centre
for persons with hearing impairments. The service is completely free of charge.

For more information about the project, visit the website Apart from individual workplaces, the link to the service will be placed on the official city website

The project is implemented by the Information Technology Administration of the City of Pilsen

  • People with a hearing impairment can arrange things at the local offices
  • Online interpreting in sign language
  • Inclusive offices

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