Citizen Electronic Portal (EPO)


The electronic citizen portal is a tool that enables electronic submission of documents at city authorities – thus making dealing with authorities easier for citizens.

What’s the aim of the project?

Making visits to the city’s offices easier for citizens.


What’s the result of the project?

EPO (Electronic Citizen’s Portal) is a tool that allows electronic filing at the office. The aim is to relieve citizens of visits to public offices and provide them with an electronic (online) solution to life situations (arranging things at the office) without the need for a visit in person.

city website – a clear description of how, where and when I will deal with the things I need from public offices

forms, document submission through EPO, where a client can now:

  • Pre-fill and print an electronic submission form
  • Make an electronic submission using a data box or a verified electronic signature (i.e. the person does not have to go to the office)
  • Make a registration, followed by verification at the office
  • With the verification, they have online access to six agendas (fees for dogs, waste disposal, accommodation capacity, use of public space; rental of land and rental of apartments and non-residential premises)
  • last but not least, the forms have been consolidated over the whole city and do not vary from district to district, etc.

making an appointment at an office using the online form (information on the occupancy of counters is provided here = you’ll know when long queues begin to form)

Planned development:

  • Extension of the portal features to accept online (regular) payments, direct debit
  • Update notification module (a new regulation, approaching due date of the regulation, reminder of non-payment within the deadline)
  • Addition of new agendas in the portal (agendas of municipal organizations, tax office), one point of access, extensive integration of agendas
  • Interconnection of currently stand-alone portals of municipal organizations
  • Extension of authentication methods on the portal (integration in the ISDS system)
  • Extension of locations for citizen identification (city districts)
  • Linking electronic forms with a map base (requests for a place to be defined)

The project is implemented by the Information Technology Administration of the City of Pilsen

  • Electronic communication with public offices
  • Making appointments
  • Saving citizens’ time