Citizen Electronic Portal (EPO)


The electronic citizen portal is a tool that enables electronic submission of documents at city authorities – thus making dealing with authorities easier for citizens.

Aim of the project:

  • To make it easier for citizens to “get things done” at the office.

Result of the project:

  • The new version of the Electronic Citizen Portal (EPO) makes it even easier for citizens of Pilsen to deal with official matters.
  • People can find the information they need when communicating with the office in an easy-to-understand form.
  • There is a simplified description of two hundred life situations in which people may find themselves and need to deal with the authorities.
  • Authentication via e-Identity is activated. This will significantly increase the number of people who can access e-filing through EPO and give them the opportunity to complete a substantial part of the formalities from the comfort of their homes.
  • Chatbot technology is on the citizen portal.


Electronic Citizen Portal (EPO)

EPO simplifies the solution of almost two hundred so-called life situations for citizens and entrepreneurs.

The portal’s homepage offers quick access to the most frequently searched situations, included the issuance of a driving licence, the issuance of an ID card and an application for registration of a vehicle in the road vehicle register.

In addition, the homepage contains a category index of life situations, for example Documents, Transport, Family, Housing, Social and Environment. The category pages are further subdivided into subject areas, for example, for Family, these are Birth, Death, Name Change, Registration Documents, Marriage, Registered Partnership and Population Registration.

The areas also contain specific life situations in which the user can find information on how to proceed and what specific documents and other documents are required.
The user can find the relevant forms for the situation in the Downloadable Forms box or under the Forms tab in the top bar of the portal.

In the near future, there will be another significant change in the Electronic Citizen Portal, namely in the area of electronic filing. The original e-filing application required the installation of special software – but this was a problem for many people, some of whom feared of a potential virus, and another group could not install the software, for example because of the ban on installing software on company computers. These restrictions meant that fewer clients used electronic submissions.

Now, thanks to legislative changes, the Electronic Citizen Portal service is available to a wider group of users. With the use of the state-provided National Point Portal, known as e-Identity, it will be easier to get a distant access to a payer’s account status, and in the next period, this e-Identity should facilitate the process of online filing of electronic citizen forms with the office.


  • Electronic communication with public offices
  • Making appointments
  • Saving citizens’ time

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